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| 02140cam 2200349zi 4500 |
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| 001 | 9.871041 |
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| 003 | CaOODSP |
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| 005 | 20221107163302 |
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| 006 | m o d f |
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| 007 | cr ||||||||||| |
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| 008 | 190403t20192019onc #o f000 0 eng d |
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| 020 | |a9780660303871 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aFA1-27/2019-1-1E-PDF |
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| 110 | 1 |aCanada. |bOffice of the Auditor General. |
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| 245 | 10|aCall centres. |
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| 264 | 1|a[Ottawa] : |bOffice of the Auditor General of Canada = Bureau du vérificateur général du Canada, |c2019. |
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| 264 | 4|c©2019 |
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| 300 | |a1 online resource (iii, 26 pages). |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 490 | 1 |aReports of the Auditor General of Canada to the Parliament of Canada, |x2561-343X ; |vSpring 2019, report 1 |
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| 500 | |aIssued also in French under title: Les centres d’appel. |
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| 520 | |a"This audit focused on whether Employment and Social Development Canada; Immigration, Refugees and Citizenship Canada; and Veterans Affairs Canada provided clients with accessible and timely call centre services. At Employment and Social Development Canada, we looked at call centres for Employment Insurance and for the Canada Pension Plan and Old Age Security. We also examined whether these departments reported on their call centre performance in a way that was relevant to clients, transparent, consistent, and verified to confirm accuracy. The audit also focused on whether the Treasury Board of Canada Secretariat and Shared Services Canada provided a strategy and support to enable these services"--Focus of the audit, page 2. |
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| 692 | 07|2gccst|aAudit |
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| 692 | 07|2gccst|aGovernment communications |
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| 775 | 08|tLes centres d’appel.|w(CaOODSP)9.871152 |
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| 776 | 0#|tCall centres.|w(CaOODSP)9.871046 |
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| 830 | #0|aReports of the Auditor General of Canada to the Parliament of Canada,|x2561-343X ;|vSpring 2019, report 1.|w(CaOODSP)9.846691 |
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| 856 | 40|qPDF|s628 KB|uhttps://publications.gc.ca/collections/collection_2019/bvg-oag/FA1-27-2019-1-1-eng.pdf |
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