00000nam 2200000zi 4500 9.874242 CaOODSP 20250228110505 m o d f cr ||||||||||| 190604t20192019oncd o f000 0 eng d 9780660311951 CaOODSP eng rda CaOODSP n-cn--- V49-9/2019E-PDF Exploring perceptions, behaviours and experiences in relation to My VAC Account : final report / prepared for Veterans Affairs Canada. My VAC account : exploring perceptions, behaviours and experiences [Ottawa?] : Veterans Affairs Canada = Anciens combattants Canada, 2019. ©2019 1 online resource (4, 127 pages) : graphs + 1 executive summary (6 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Title from cover. "Supplier Name: Phoenix SPI." "Contract Number: 51019-184026-001-CY." "Delivery Date: 2019-06-13." "Registration Number: POR 095-18." Issued also in French under title: Explorer les perceptions, le fonctionnement et les expériences de Mon dossier ACC : rapport final. "Phoenix Strategic Perspectives Inc. (Phoenix SPI) was commissioned by Veterans Affairs Canada (VAC) to conduct public opinion research in relation to My VAC Account. My VAC Account is a secure, authenticated web application that allows users to access VAC services from anywhere, and at any time"--Executive summary, page 1. gccst Veterans gccst Electronic government gccst Perceptions Canada. Veterans Affairs Canada. Phoenix Strategic Perspectives Inc. Explorer les perceptions, le fonctionnement et les expériences de Mon dossier ACC : (CaOODSP)9.874243 Exploring perceptions, behaviours, and experiences in relation to My VAC Account : 2021 (CaOODSP)9.899081 PDF 1.83 MB https://publications.gc.ca/collections/collection_2019/acc-vac/V49-9-2019-eng.pdf Final report PDF 339 KB https://publications.gc.ca/collections/collection_2019/acc-vac/V49-9-2019-1-eng.pdf Executive summary