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| 001 | 9.875525 |
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| 003 | CaOODSP |
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| 005 | 20221107164459 |
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| 006 | m o d f |
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| 007 | cr ||||||||||| |
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| 008 | 190626e201906 onc #ob f000 0 eng d |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aXC16-1/1-421-70E-PDF |
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| 110 | 1 |aCanada. |bParliament. |bHouse of Commons. |bStanding Committee on Public Accounts. |
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| 245 | 10|aCall centres, Report 1 of the 2019 spring reports of the Auditor General of Canada / |cHon. Kevin Sorenson, Chair. |
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| 246 | 10|aReport 1 of the 2019 spring reports of the Auditor General of Canada |
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| 264 | 1|a[Ottawa] : |bHouse of Commons Canada = Chambre des communes Canada, |cJune 2019. |
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| 300 | |a1 online resource (v, 23 pages). |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 490 | 1 |aReport of the Standing Committee on Public Accounts ; |v70th report, 42nd Parliament, 1st session |
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| 500 | |aIssued also in HTML format. |
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| 500 | |aOriginal published on: 2019/06/19. Republished on: 2019/06/21, 2019/06/27. |
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| 500 | |aIssued also in French under title: Les centres d'appels, Rapport 1 des rapports du printemps 2019 du vérificateur général du Canada. |
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| 504 | |aIncludes bibliographical references. |
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| 520 | |a"According to the Office of the Auditor General of Canada (OAG), “Canadians contact the Government of Canada to receive services and benefits that affect their social and economic well-being. Per the findings of a 2018 survey by the Institute for Citizen-Centred Service, Canadians contacted the government most frequently through in-person visits, at 32%, followed by using a website (28%), using the phone (26%), and using email, mail, or other methods (14%)”"--Introduction, page [1]. |
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| 692 | 07|2gccst|aContact |
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| 692 | 07|2gccst|aGovernment services |
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| 692 | 07|2gccst|aAudit |
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| 700 | 1 |aSorenson, Kevin. |
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| 775 | 08|tLes centres d'appels, Rapport 1 des rapports du printemps 2019 du vérificateur général du Canada / |w(CaOODSP)9.875527 |
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| 830 | #0|aReport of the Standing Committee on Public Accounts ;|v70th report, 42nd Parliament, 1st session.|w(CaOODSP)9.505304 |
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| 856 | 40|qPDF|s2.46 MB|uhttps://publications.gc.ca/collections/collection_2019/parl/xc16-1/XC16-1-1-421-70-eng.pdf |
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| 856 | 4 |qHTML|sN/A|uhttps://www.ourcommons.ca/DocumentViewer/en/42-1/PACP/report-70 |
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