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      <marc:subfield code="a">Preliminary examination of service to the public at the Department of Communications / </marc:subfield>
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      <marc:subfield code="c">March 1991.</marc:subfield>
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      <marc:subfield code="a">Digitized edition from print [produced by Innovation, Science and Economic Development Canada].</marc:subfield>
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      <marc:subfield code="a">Issued also in French under title: Une étude préliminaire sur le service au public au Ministère des communications.</marc:subfield>
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      <marc:subfield code="a">Includes bibliographical references. </marc:subfield>
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      <marc:subfield code="a">"This report describes some preliminary research on service to the public at the Department of Communications. The overall purpose of this investigation was to provide a preliminary conceptual framework and research agenda for examining the service issue at DOC. This framework should help to guide subsequent evaluation and policy work in this crucial area"--Introduction, page [1].</marc:subfield>
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