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    <marc:controlfield tag="003">CaOODSP</marc:controlfield>
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    <marc:controlfield tag="008">200128e19791005onc|||| o    f00| 0|eng d</marc:controlfield>
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      <marc:subfield code="a">CaOODSP</marc:subfield>
      <marc:subfield code="b">eng</marc:subfield>
      <marc:subfield code="e">rda</marc:subfield>
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      <marc:subfield code="a">Ash, Stephen B., </marc:subfield>
      <marc:subfield code="e">author.</marc:subfield>
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    <marc:datafield tag="245" ind1="1" ind2="0">
      <marc:subfield code="a">Satisfaction, dissatisfaction and complaining behaviour : </marc:subfield>
      <marc:subfield code="b">a comparison of male and female consumers / </marc:subfield>
      <marc:subfield code="c">by Stephen B. Ash and Carole Duhaime.</marc:subfield>
    </marc:datafield>
    <marc:datafield tag="264" ind1=" " ind2="1">
      <marc:subfield code="a">[Ottawa] : </marc:subfield>
      <marc:subfield code="b">[Consumer and Corporate Affairs Canada], </marc:subfield>
      <marc:subfield code="c">[1979]</marc:subfield>
    </marc:datafield>
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      <marc:subfield code="a">computer</marc:subfield>
      <marc:subfield code="b">c</marc:subfield>
      <marc:subfield code="2">rdamedia</marc:subfield>
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      <marc:subfield code="a">online resource</marc:subfield>
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      <marc:subfield code="a">Digitized edition from print [produced by Innovation, Science and Economic Development Canada].</marc:subfield>
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    <marc:datafield tag="500" ind1=" " ind2=" ">
      <marc:subfield code="a">"A paper submitted for the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, Indiana University, Bloomington, Indiana. October 3-5, 1979."</marc:subfield>
    </marc:datafield>
    <marc:datafield tag="504" ind1=" " ind2=" ">
      <marc:subfield code="a">Includes bibliographical references (pages [1-2]).</marc:subfield>
    </marc:datafield>
    <marc:datafield tag="520" ind1=" " ind2=" ">
      <marc:subfield code="a">"The purpose of this study is to provide insight into the nature of the relationship between consumers' sex and levels of satisfaction/dissatisfaction with items traditionally purchased by males. To conserve space, this paper is concerned solely with respondents' sex as a correlate of consumer satisfaction/dissatisfaction and complaining behaviour"--Objectives, page 3.</marc:subfield>
    </marc:datafield>
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      <marc:subfield code="a">Consumer complaints</marc:subfield>
      <marc:subfield code="z">Canada.</marc:subfield>
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      <marc:subfield code="a">Consumers</marc:subfield>
      <marc:subfield code="x">Research</marc:subfield>
      <marc:subfield code="z">Canada.</marc:subfield>
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      <marc:subfield code="a">Consommateurs</marc:subfield>
      <marc:subfield code="x">Plaintes</marc:subfield>
      <marc:subfield code="z">Canada.</marc:subfield>
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      <marc:subfield code="a">Consommateurs</marc:subfield>
      <marc:subfield code="x">Recherche</marc:subfield>
      <marc:subfield code="z">Canada.</marc:subfield>
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      <marc:subfield code="a">Canada. </marc:subfield>
      <marc:subfield code="b">Consumer and Corporate Affairs Canada, </marc:subfield>
      <marc:subfield code="e">issuing body.</marc:subfield>
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      <marc:subfield code="q">PDF</marc:subfield>
      <marc:subfield code="s">1.29 MB</marc:subfield>
      <marc:subfield code="u">https://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-32-1979-eng.pdf</marc:subfield>
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