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| 01460nam 2200361zi 4500 |
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| 001 | 9.884107 |
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| 003 | CaOODSP |
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| 005 | 20221107170755 |
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| 006 | m o d f |
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| 007 | cr |n||||||||| |
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| 008 | 200129e198004##quc|||| ob f00| 0|eng d |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aRG31-38/1980E-PDF |
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| 100 | 1 |aQuelch, John A., |eauthor. |
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| 245 | 10|aAssessing consumer satisfaction with professional and personal services / |cJohn A. Quelch, Stephen B. Ash. |
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| 264 | 1|a[Hull, Quebec] : |b[Consumer and Corporate Affairs Canada], |cApril 1980. |
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| 300 | |a1 online resource (23, [10] pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aDigitized edition from print [produced by Innovation, Science and Economic Development Canada]. |
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| 500 | |a"Working Paper Series No. 241." |
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| 504 | |aIncludes bibliographical references. |
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| 650 | 0|aConsumer complaints|zCanada. |
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| 650 | 0|aConsumer satisfaction|zCanada. |
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| 650 | 0|aService industries|zCanada. |
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| 650 | 6|aConsommateurs|xPlaintes|zCanada. |
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| 650 | 6|aConsommateurs|xSatisfaction|zCanada. |
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| 650 | 6|aServices (Industrie)|zCanada. |
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| 710 | 1 |aCanada. |bConsumer and Corporate Affairs Canada, |eissuing body. |
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| 856 | 40|qPDF|s1.60 MB|uhttps://publications.gc.ca/collections/collection_2021/isde-ised/rg31/RG31-38-1980-eng.pdf |
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