|
000
| 01656nam 2200301zi 4500 |
|---|
| 001 | 9.884211 |
|---|
| 003 | CaOODSP |
|---|
| 005 | 20221107170813 |
|---|
| 006 | m o d f |
|---|
| 007 | cr cn||||||||| |
|---|
| 008 | 200131e198405##quc o f000 0 eng d |
|---|
| 040 | |aCaOODSP|beng|erda|cCaOODSP |
|---|
| 086 | 1 |aRG23-134/1984E-PDF |
|---|
| 245 | 00|aComplaint handling checklist. |
|---|
| 264 | 1|a[Hull (Quebec)] : |bConsumer and Corporate Affairs Canada, Consumer Services, |cMay 1984. |
|---|
| 300 | |a1 online resource (7 pages) |
|---|
| 336 | |atext|btxt|2rdacontent |
|---|
| 337 | |acomputer|bc|2rdamedia |
|---|
| 338 | |aonline resource|bcr|2rdacarrier |
|---|
| 500 | |aDigitized edition from print [produced by Innovation, Science and Economic Development Canada]. |
|---|
| 500 | |aIssued also in French under title: La liste de contrôle du traitement des plaintes. |
|---|
| 520 | |a"The Complaint handling checklist has been designed to enable you to identify the strengths and weaknesses of your complaint management system. It consists of 36 statements that describe the major attributes of a well designed complaint handling system. The checklist has been produced as a self-diagnostic tool that allows you to compare your company's performance with the "ideal""--Page [1]. |
|---|
| 650 | 0|aConsumer complaints. |
|---|
| 650 | 0|aComplaints (Administrative procedure) |
|---|
| 710 | 1 |aCanada. |bConsumer and Corporate Affairs Canada. |bConsumer Services Branch, |eissuing body. |
|---|
| 775 | 08|tLa liste de contrôle du traitement des plaintes.|w(CaOODSP)9.900024 |
|---|
| 856 | 40|qPDF|s986 KB|uhttps://publications.gc.ca/collections/collection_2021/isde-ised/rg23/RG23-134-1984-eng.pdf |
|---|