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| 01892nam 2200361zi 4500 |
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| 001 | 9.884339 |
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| 003 | CaOODSP |
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| 005 | 20221107170834 |
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| 006 | m o d f |
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| 007 | cr cn||||||||| |
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| 008 | 200205t20202020onc ob f000 0 eng d |
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| 020 | |a9780660339627 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aFC5-65/2020E-PDF |
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| 245 | 00|aBank complaint handling procedures : |bindustry review. |
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| 264 | 1|aOttawa ON : |bFinancial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, |c2020. |
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| 264 | 4|c©February 2020 |
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| 300 | |a1 online resource (25 pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Procédures de traitement des plaintes dans le secteur bancaire : examen de l'industrie. |
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| 500 | |aIssued also in HTML format. |
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| 504 | |aIncludes bibliographical references. |
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| 520 | |a"This report presents the findings of the Financial Consumer Agency of Canada’s (FCAC’s) review of banks’ procedures for handling consumer complaints. It was conducted in response to a request from the Minister of Finance, who asked FCAC to assess both complaint handling in banking and the effectiveness of external complaints bodies (ECBs)"--Executive summary, page 1. |
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| 650 | 0|aBanks and banking|zCanada. |
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| 650 | 0|aConsumer complaints|zCanada. |
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| 710 | 2 |aFinancial Consumer Agency of Canada. |
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| 775 | 08|tProcédures de traitement des plaintes dans le secteur bancaire : |w(CaOODSP)9.884341 |
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| 856 | 40|qPDF|s909 KB|uhttps://publications.gc.ca/collections/collection_2020/acfc-fcac/FC5-65-2020-eng.pdf |
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| 856 | 4 |qHTML|sN/A|uhttps://www.canada.ca/en/financial-consumer-agency/programs/research/banks-complaints-handling-procedures.html |
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