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| 01986cam 2200373zi 4500 |
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| 001 | 9.884628 |
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| 003 | CaOODSP |
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| 005 | 20221107170919 |
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| 006 | m o d f |
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| 007 | cr cn||||||||| |
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| 008 | 200213t20202020onc ob f000 0 eng d |
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| 020 | |a9780660340739 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aFC5-66/2020E-PDF |
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| 245 | 04|aThe operations of external complaints bodies : |bindustry review. |
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| 264 | 1|aOttawa ON : |bFinancial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, |c2020. |
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| 264 | 4|c©February 2020 |
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| 300 | |a1 online resource (29 pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Le fonctionnement des organismes externes de traitement des plaintes : examen de l'industrie. |
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| 500 | |aIssued also in HTML format. |
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| 504 | |aIncludes bibliographical references. |
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| 520 | |a"External complaints bodies (ECBs) deal with consumer complaints about banking services and products, and are an important element of the financial consumer protections put in place by the federal government. ECBs are required to operate and handle consumer complaints in a manner that is timely, accessible, accountable, impartial and independent, transparent and effective"--Executive summary, page 1. |
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| 650 | 0|aBanks and banking|zCanada. |
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| 650 | 0|aConsumer complaints|zCanada. |
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| 650 | 0|aConsumer protection|zCanada. |
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| 710 | 2 |aFinancial Consumer Agency of Canada. |
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| 775 | 08|tLe fonctionnement des organismes externes de traitement des plaintes : |w(CaOODSP)9.884629 |
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| 856 | 40|qPDF|s820 KB|uhttps://publications.gc.ca/collections/collection_2020/acfc-fcac/FC5-66-2020-eng.pdf |
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| 856 | 4 |qHTML|sS.O.|uhttps://www.canada.ca/en/financial-consumer-agency/programs/research/operations-external-complaints-bodies.html |
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