00000nam 2200000zi 4500 9.886942 CaOODSP 20221107171549 m o d f cr cn||||||||| 200506s2017 onc ob f000 0 eng d CaOODSP eng rda CaOODSP n-cn--- y1y1 P118-16/2017E-PDF Audit of demand and relationship management : audit report / Office of Audit and Evaluation. [Ottawa] : Shared Services Canada = Services partagés Canada, 2017. 1 online resource (25 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Audit de la gestion de la demande et des relations avec les partenaires : rapport d'audit. "December 2017." Issued also in HTML format. Includes bibliographical references. "The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls, processes and functions within the Information Technology Infrastructure Library (ITIL) service lifecycle related to demand and relationship management with SSC's partners and clients. Controls and processes in place from April 2014 to April 2015 were assessed against the ITIL Maturity Model"--Executive summary, page 1. Canada. Shared Services Canada Auditing. Canada. Shared Services Canada. Office of Audit and Evaluation. Audit de la gestion de la demande et des relations avec les partenaires : (CaOODSP)9.886944 PDF 346 KB https://publications.gc.ca/collections/collection_2020/spc-ssc/P118-16-2017-eng.pdf HTML N/A https://www.canada.ca/en/shared-services/corporate/publications/audit-demand-relationship-management.html