000	02118cam  2200349zi 4500
001	9.886942
003	CaOODSP
005	20221107171549
006	m     o  d f
007	cr cn|||||||||
008	200506s2017    onc     ob   f000 0 eng d
040	|aCaOODSP|beng|erda|cCaOODSP
043	|an-cn---
045	|ay1y1
086	1 |aP118-16/2017E-PDF
245	00|aAudit of demand and relationship management : |baudit report / |cOffice of Audit and Evaluation.
264	1|a[Ottawa] : |bShared Services Canada = Services partagés Canada, |c2017.
300	|a1 online resource (25 pages)
336	|atext|btxt|2rdacontent
337	|acomputer|bc|2rdamedia
338	|aonline resource|bcr|2rdacarrier
500	|aIssued also in French under title: Audit de la gestion de la demande et des relations avec les partenaires : rapport d'audit.
500	|a"December 2017."
500	|aIssued also in HTML format.
504	|aIncludes bibliographical references.
520	|a"The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls, processes and functions within the Information Technology Infrastructure Library (ITIL) service lifecycle related to demand and relationship management with SSC's partners and clients. Controls and processes in place from April 2014 to April 2015 were assessed against the ITIL Maturity Model"--Executive summary, page 1.
610	10|aCanada. |bShared Services Canada|xAuditing.
710	1 |aCanada. |bShared Services Canada. |bOffice of Audit and Evaluation.
775	08|tAudit de la gestion de la demande et des relations avec les partenaires : |w(CaOODSP)9.886944
856	40|qPDF|s346 KB|uhttps://publications.gc.ca/collections/collection_2020/spc-ssc/P118-16-2017-eng.pdf
856	4 |qHTML|sN/A|uhttps://www.canada.ca/en/shared-services/corporate/publications/audit-demand-relationship-management.html