00000nam 2200000zi 4500 9.888073 CaOODSP 20221107171900 m o d f cr cn||||||||| 200608t20202020onc ob f000 0 eng d 9780660351551 CaOODSP eng rda CaOODSP n-cn--- Rv4-139/2020E-PDF Methodology report : 2019 service experience and Canadian Revenue Agency's outcomes research study. CRA : service experience and Canada Revenue Agency’s outcomes research methodology report [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, [2020] ©2020 1 online resource (45 pages) + executive summary (6 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Rapport de méthodologie : Étude sur l’expérience de service et les résultats de l’Agence du revenu du Canada en 2019. "Prepared for the Canada Revenue Agency by Ipsos Limited Partnership, March 2019." "Registration number: POR 044-19." Issued also in HTML format. Includes bibliographical references. "The Canadian Revenue Agency (CRA) is conducting primary research among Canadian taxpayers and among tax intermediaries to identify the drivers of Client Experience and understand its role in achieving CRA’s ultimate outcomes, namely satisfaction, trust and voluntary compliance. A theoretical model including advanced psychometric and statistical analysis that was developed internally by the CRA’s Performance Measurement Centre of Expertise (PMCoE) will be used. This theoretical model is developed to meet the CRA’s particular needs and the survey results will provide essential information on performance measurement that is aligned with the CRA’s Departmental Results Framework (DRF)"--Executive summary, page 5. Canada Revenue Agency Customer services Public opinion. Tax returns Canada Public opinion. Tax administration and procedure Canada Public opinion. Public opinion Canada. Canada Revenue Agency, issuing body. Ipsos (Firm), issuing body. Rapport de méthodologie : (CaOODSP)9.888074 2021 service experience and Canada Revenue Agency's outcomes research study : (CaOODSP)9.902778 PDF 307 KB https://publications.gc.ca/collections/collection_2020/arc-cra/Rv4-139-2020-eng.pdf Report PDF 136 KB https://publications.gc.ca/collections/collection_2020/arc-cra/Rv4-139-2020-1-eng.pdf Executive summary HTML N/A https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2020/044-19-e/044-19_pmcoe_report_en.html Report HTML N/A https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2020/044-19-e/summary/044-19_pmcoe_summ_en.html Executive summary