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| 03169nam 2200469zi 4500 |
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| 001 | 9.888073 |
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| 003 | CaOODSP |
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| 005 | 20221107171900 |
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| 006 | m o d f |
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| 007 | cr cn||||||||| |
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| 008 | 200608t20202020onc ob f000 0 eng d |
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| 020 | |a9780660351551 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aRv4-139/2020E-PDF |
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| 245 | 00|aMethodology report : |b2019 service experience and Canadian Revenue Agency's outcomes research study. |
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| 246 | 17|aCRA : |bservice experience and Canada Revenue Agency’s outcomes research methodology report |
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| 264 | 1|a[Ottawa] : |bCanada Revenue Agency = Agence du revenu du Canada, |c[2020] |
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| 264 | 4|c©2020 |
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| 300 | |a1 online resource (45 pages) + |eexecutive summary (6 pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Rapport de méthodologie : Étude sur l’expérience de service et les résultats de l’Agence du revenu du Canada en 2019. |
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| 500 | |a"Prepared for the Canada Revenue Agency by Ipsos Limited Partnership, March 2019." |
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| 500 | |a"Registration number: POR 044-19." |
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| 500 | |aIssued also in HTML format. |
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| 504 | |aIncludes bibliographical references. |
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| 520 | |a"The Canadian Revenue Agency (CRA) is conducting primary research among Canadian taxpayers and among tax intermediaries to identify the drivers of Client Experience and understand its role in achieving CRA’s ultimate outcomes, namely satisfaction, trust and voluntary compliance. A theoretical model including advanced psychometric and statistical analysis that was developed internally by the CRA’s Performance Measurement Centre of Expertise (PMCoE) will be used. This theoretical model is developed to meet the CRA’s particular needs and the survey results will provide essential information on performance measurement that is aligned with the CRA’s Departmental Results Framework (DRF)"--Executive summary, page 5. |
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| 610 | 20|aCanada Revenue Agency|xCustomer services|xPublic opinion. |
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| 650 | 0|aTax returns|zCanada|xPublic opinion. |
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| 650 | 0|aTax administration and procedure|zCanada|xPublic opinion. |
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| 650 | 0|aPublic opinion|zCanada. |
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| 710 | 2 |aCanada Revenue Agency, |eissuing body. |
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| 710 | 2 |aIpsos (Firm), |eissuing body. |
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| 775 | 08|tRapport de méthodologie : |w(CaOODSP)9.888074 |
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| 794 | |t2021 service experience and Canada Revenue Agency's outcomes research study : |w(CaOODSP)9.902778 |
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| 856 | 40|qPDF|s307 KB|uhttps://publications.gc.ca/collections/collection_2020/arc-cra/Rv4-139-2020-eng.pdf|zReport |
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| 856 | 40|qPDF|s136 KB|uhttps://publications.gc.ca/collections/collection_2020/arc-cra/Rv4-139-2020-1-eng.pdf|zExecutive summary |
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| 856 | 4 |qHTML|sN/A|uhttps://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2020/044-19-e/044-19_pmcoe_report_en.html|zReport |
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| 856 | 4 |qHTML|sN/A|uhttps://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2020/044-19-e/summary/044-19_pmcoe_summ_en.html|zExecutive summary |
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