Communicating key information to passengers : a guide. : TT4-53/2020E-PDF

"Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger experience and is in the interest of all parties involved in air travel. For these reasons, communication is a key element of the Air Passenger Protection Regulations (APPR). This is a guide explaining passenger rights and airline obligations to communicate key information with passengers. These apply to flights to, from and within Canada, including connecting flights. Specifically, the guide covers: the general information and standard notices airlines must give passengers before they fly; the information that airlines must give passengers in the event of a flight disruption; and how to make the information available"--Purpose, page 3.

Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.890828&sl=1

Renseignements sur la publication
Ministère/Organisme Canadian Transportation Agency, issuing body.
Titre Communicating key information to passengers : a guide.
Type de publication Monographie
Langue [Anglais]
Autres langues publiées [Français]
Édition ultérieure Communicating key information to passengers :
Format Électronique
Document électronique
Note(s) Cover title.
Issued also in HTML format.
Issued also in French under title: Guide pour communiquer les renseignements importants aux passagers.
Text in English with some text also in French.
Information sur la publication [Gatineau, Quebec] : Canadian Transportation Agency = Office des transports du Canada, [2021]
©2020
Description 1 online resource (18 pages)
ISBN 9780660358680
Numéro de catalogue
  • TT4-53/2020E-PDF
Descripteurs Flight delays -- Law and legislation -- Canada.
Airplane occupants -- Legal status, laws, etc. -- Canada.
Consumer protection -- Law and legislation -- Canada.
Aeronautics, Commercial -- Law and legislation -- Canada.
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