Communicating key information to passengers : a guide. : TT4-53/2020E-PDF

"Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger experience and is in the interest of all parties involved in air travel. For these reasons, communication is a key element of the Air Passenger Protection Regulations (APPR). This is a guide explaining passenger rights and airline obligations to communicate key information with passengers. These apply to flights to, from and within Canada, including connecting flights. Specifically, the guide covers: the general information and standard notices airlines must give passengers before they fly; the information that airlines must give passengers in the event of a flight disruption; and how to make the information available"--Purpose, page 3.

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publications.gc.ca/pub?id=9.890828&sl=1

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