000	02220cam  2200325zi 4500
001	9.892177
003	CaOODSP
005	20221107173110
006	m     o  d f
007	cr |n|||||||||
008	201006e20090526oncd    ob   f000 0 eng d
040	|aCaOODSP|beng|erda|cCaOODSP
043	|an-cn---
086	|aPS84-122/2009E-PDF
245	00|aAudit of offender complaint and grievance process : |binternal audit.
264	1|a[Ottawa] : |bCorrectional Service Canada = Service correctionnel Canada, |cMay 26, 2009.
300	|a1 online resource (37 pages) : |bcharts
336	|atext|btxt|2rdacontent
337	|acomputer|bc|2rdamedia
338	|aonline resource|bcr|2rdacarrier
500	|aIssued also in French under title: Vérification de la procédure de règlement des plaintes et des griefs des délinquants : vérification interne.
500	|a"378-1-246."
504	|aIncludes bibliographical references.
505	0 |6Executive Summary -- Introduction -- Audit Objective and Scope -- Audit Approach and Methodology -- Audit Findings and Recommendations -- Annexes.
520	|a"Section 90 and 91 of the Corrections and Conditional Release Act require that Correctional Service Canada provide provide "a procedure for fairly and expeditiously resolving offenders' grievances on matters within the jurisdiction of the Commissioner" and that "every offender should have access to this process without negative consequence". The offender complaint and grievance process provides offenders with a means of redress when they are dissatisfied with an action or decision by a staff member. The Corrections and Conditional Release Regulations describe the four-level process from a complaint at the institutional level to a grievance at the national level"--Executive summary, page 2.
610	20|aCorrectional Service Canada|xAuditing.
650	0|aGrievance procedures for prisoners|zCanada.
710	2 |aCorrectional Service Canada, |eissuing body.
775	08|tVérification de la procédure de règlement des plaintes et des griefs des délinquants : |w(CaOODSP)9.899509
856	40|qPDF|s460 KB|uhttps://publications.gc.ca/collections/collection_2021/scc-csc/PS84-122-2009-eng.pdf