00000nam 2200000zi 4500 9.892406 CaOODSP 20250228110505 m o d f cr |n||||||||| 201014t20202020picd o f000 0 eng d 9780660362212 CaOODSP eng rda CaOODSP n-cn--- V49-14/2020E-PDF Determining My VAC Account barriers of entry for veterans : final report / prepared for Veterans Affairs Canada. [Charlottetown, P.E.I.] : Veterans Affairs Canada = Anciens Combattants Canada, 2020. ©2020 1 online resource (44 pages) : colour charts + summary (5 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Déterminer les obstacles qui entravent l'accès des vétérans à Mon dossier ACC : rapport final. "Supplier Name: Phoenix SPI." "Registration Number: POR 112-19." "October 2020." "The main objective of this research was to understand the barriers faced by members who are inactive and non-registered users of My VAC Account. The Department intends to use the results from this research to improve service delivery and design, and reduce the barriers of entry for new users of My VAC Account"--Executive summary, page 1. Veterans Services for Canada Public opinion. Public opinion Canada. Veterans Canada Attitudes. Canada. Veterans Affairs Canada, issuing body. Phoenix Strategic Perspectives Inc., issuing body. Déterminer les obstacles qui entravent l'accès des vétérans à Mon dossier ACC : (CaOODSP)9.892407 PDF 1.34 MB https://publications.gc.ca/collections/collection_2021/acc-vac/V49-14-2020-eng.pdf (report) PDF 125 KB https://publications.gc.ca/collections/collection_2021/acc-vac/V49-14-2020-1-eng.pdf (summary)