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0019.899861
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007cr bn|||||||||
008210517t19801980onc|||| ob   f000 0|eng d
020 |a0662110730|qprint
040 |aCaOODSP|beng|erda|cCaOODSP
043 |an-cn---
0861 |aRG23-57/1980E-PDF|zRG23-57/1980E
1001 |aAsh, Stephen B., |eauthor.
24510|aConsumer satisfaction, dissatisfaction and complaining behaviour : |bmajor findings and directions for action / |cStephen B. Ash.
264 1|aOttawa, Ontario : |bConsumer and Corporate Affairs Canada = Consommation et corporations Canada, |c1980.
264 4|c©1980
300 |a1 online resource (51 pages)
336 |atext|btxt|2rdacontent
337 |acomputer|bc|2rdamedia
338 |aonline resource|bcr|2rdacarrier
500 |aDigitized edition from print [produced by Innovation, Science and Economic Development Canada].
500 |a"May 1980."
500 |aIssued also in French under title: Satisfaction, insatisfaction et plaintes des consommateurs : principales conclusions et recommandations.
504 |aIncludes bibliographical references.
520 |a“Despite unprecedented affluence and the availability of a great variety of new and improved products and services, consumers today seem disenchanted with the marketing system. Consumer dissatisfaction finds expression in complaints about rising prices, demands for improved products and services, suggestions for improving the adequacy of product information, and concern for the physical environment. In response to these consumer dissatisfactions, policy makers are expressing a need for more research focusing on the products and services which seem to be responsible for the increase in the number of dissatisfied consumers”--Introduction, page [1].
650 0|aConsumer complaints|zCanada.
650 0|aConsumers|xResearch|zCanada.
7101 |aCanada. |bConsumer and Corporate Affairs Canada, |eissuing body.
77508|tSatisfaction, insatisfaction et plaintes des consommateurs : |w(CaOODSP)9.899878
85640|qPDF|s2.79 MB|uhttps://publications.gc.ca/collections/collection_2021/isde-ised/rg23/RG23-57-1980-eng.pdf