| 000 | 00000nam 2200000zi 4500 |
| 001 | 9.902778 |
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| 003 | CaOODSP |
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| 005 | 20221107180044 |
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| 006 | m o d f |
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| 007 | cr cn||||||||| |
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| 008 | 210823t20212021onc o f000 0 eng d |
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| 020 | |a9780660401430|q(report) |
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| 020 | |a9780660401447|q(summary) |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 041 | 0 |aeng|beng|bfre |
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| 043 | |an-cn--- |
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| 086 | 1 |aRv4-139/1-2021E-PDF |
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| 086 | 1 |aRv4-139/2-2021E-PDF |
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| 245 | 00|a2021 service experience and Canada Revenue Agency's outcomes research study : |bmethodology report / |cprepared for: Canada Revenue Agency (CRA). |
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| 246 | 17|a2021 service experience and Canada Revenue Agency's outcomes research : |bmethodology report |
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| 264 | 1|a[Ottawa] : |bCanada Revenue Agency = Agence du revenu du Canada, |c2021. |
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| 264 | 4|c©2021 |
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| 300 | |a1 online resource (51 pages) + |e1 summary (6 pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aCover title. |
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| 500 | |a"March 2021." |
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| 500 | |a"Supplier name: Ipsos Limited Partnership." |
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| 500 | |a"Contract number: 46558-21-6838." |
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| 500 | |a"Registration number: POR 114-20." |
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| 500 | |aIssued also in French under title: Étude sur l'expérience de service et les résultats de l'Agence du revenu du Canada en 2021 : rapport de méthodologie. |
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| 520 | |a"The Canadian Revenue Agency (CRA) is conducting primary research among Canadian taxpayers and among tax intermediaries to identify the drivers of Client Experience and understand its role in achieving CRA’s ultimate outcomes, namely satisfaction, trust and voluntary compliance. A theoretical model - including advanced psychometric and statistical analysis - was developed internally by the CRA’s Performance Measurement Centre of Expertise (PMCoE) to be used for this research purpose. This theoretical model has been developed to meet the CRA’s particular needs and the survey results will provide essential information on performance measurement that is aligned with the CRA’s Departmental Results Framework (DRF)"--Executive summary, page 5. |
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| 546 | |aIncludes some text in French. |
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| 610 | 20|aCanada Revenue Agency|xCustomer services|xPublic opinion. |
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| 650 | 0|aTax returns|zCanada|xPublic opinion. |
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| 650 | 0|aTax administration and procedure|zCanada|xPublic opinion. |
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| 650 | 0|aPublic opinion|zCanada. |
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| 710 | 2 |aCanada Revenue Agency, |eissuing body. |
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| 710 | 2 |aIpsos (Firm), |econsultant. |
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| 775 | 08|tÉtude sur l'expérience de service et les résultats de l'Agence du revenu du Canada en 2021 : |w(CaOODSP)9.902779 |
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| 795 | |tMethodology report : |b2019|w(CaOODSP)9.888073 |
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| 856 | 40|qPDF|s1.15 MB|uhttps://publications.gc.ca/collections/collection_2021/arc-cra/Rv4-139-1-2021-eng.pdf|zMethodology report |
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| 856 | 40|qPDF|s760 KB|uhttps://publications.gc.ca/collections/collection_2021/arc-cra/Rv4-139-2-2021-eng.pdf|zSummary |
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