Adoption of digital technologies : insights from a global survey initiative / by James Fudurich, Lena Suchanek and Lise Pichette. : FB3-6/2021-7E-PDF

"The Bank of Canada, together with a global network of central banks, recently surveyed more than 6,000 firms from around the world. Using the survey data, this paper assesses the effects of digitalization on firms' pricing and employment decisions. Specifically, we examine firms' expectations about how their adoption of digital technologies - such as e-commerce, cloud computing, big data, 3-D printing, the Internet of Things, robotics and artificial intelligence - will affect their prices and hiring plans. Digital technologies influence firms' operations in several ways that can often offset each other. This makes it difficult to pin down the overall impact on prices. Survey results for Canada suggest that some firms expect some downward pressure on prices from (1) efficiency gains, for example from automation, made possible by digital technology and (2) increased online competition and cost compression in the supply chain"--Abstract, page ii.

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