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| 02140nam 2200421zi 4500 |
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| 001 | 9.911339 |
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| 003 | CaOODSP |
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| 005 | 20220916092841 |
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| 006 | m o d f |
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| 007 | cr mn||||||||| |
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| 008 | 220518t20222020onca ob f000 0 eng d |
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| 020 | |a9780660435787 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 045 | |ay2y2 |
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| 086 | 1 |aBC92-109/2022E-PDF |
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| 245 | 00|aCRTC sales practices review - 2022 secret shopper project detailed findings report / |cprepared for Canadian Radio-television and Telecommunications Commission ; prepared by Forum Research Inc. |
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| 246 | 3 |aCanadian Radio-television and Telecommunications Commission sales practices review - 2022 secret shopper project detailed findings report |
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| 264 | 1|aOttawa, Ontario Canada : |bCanadian Radio-television and Telecommunications Commission (CRTC), |c23 March 2022. |
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| 264 | 4|c©2020 |
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| 300 | |a1 online resource (47 pages) : |bcolour illustrations |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Revue des pratiques de vente du CRTC - rapport détaillé des constatations du projet de client mystère 2022. |
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| 500 | |aIssued also in HTML format. |
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| 504 | |aIncludes bibliographical references. |
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| 650 | 0|aSelling|xTelecommunication|xCorrupt practices|zCanada|xPublic opinion. |
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| 650 | 0|aTelecommunication|xCustomer services|zCanada|xPublic opinion. |
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| 650 | 0|aPublic opinion|zCanada. |
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| 650 | 0|aConsumers|zCanada|xAttitudes. |
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| 710 | 2 |aCanadian Radio-television and Telecommunications Commission, |eissuing body. |
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| 710 | 2 |aForum Research Inc., |econsultant. |
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| 775 | 08|tRevue des pratiques de vente du CRTC - rapport détaillé des constatations du projet de client mystère 2022 / |w(CaOODSP)9.911340 |
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| 795 | |tCRTC sales practices review : |w9.890048 |
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| 856 | 40|qPDF|s741 KB|uhttps://publications.gc.ca/collections/collection_2022/crtc/BC92-109-2022-eng.pdf |
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| 856 | 4 |qHTML|sN/A|uhttps://crtc.gc.ca/eng/publications/reports/2018_246b/ |
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