| 000 | 00000cam 2200000zi 4500 |
| 001 | 9.916219 |
|---|
| 003 | CaOODSP |
|---|
| 005 | 20251204200800 |
|---|
| 006 | m o d f |
|---|
| 007 | cr cn||||||||| |
|---|
| 008 | 221014t20222022onca o f000 0 eng d |
|---|
| 020 | |a9780660458359 |
|---|
| 040 | |aCaOODSP|beng|erda|cCaOODSP |
|---|
| 043 | |an-cn--- |
|---|
| 086 | 1 |aRv10-22/2023E-PDF |
|---|
| 245 | 04|aThe lockout : |bcommunication was the key. |
|---|
| 264 | 1|aOttawa, Ontario : |bOffice of the Taxpayers' Ombudsperson, |c[2022] |
|---|
| 264 | 4|c©2022 |
|---|
| 300 | |a1 online resource (44 pages) : |billustrations |
|---|
| 336 | |atext|btxt|2rdacontent |
|---|
| 337 | |acomputer|bc|2rdamedia |
|---|
| 338 | |aonline resource|bcr|2rdacarrier |
|---|
| 500 | |aIssued also in French under title: Le verrouillage : la communication était la clé. |
|---|
| 500 | |a"An examination into the Canada Revenue Agency (CRA)’s lack in communication when it locked out 187,000 Canadians from their CRA account in February 2021." |
|---|
| 610 | 20|aCanada Revenue Agency|xCustomer services|xEvaluation. |
|---|
| 610 | 20|aCanada Revenue Agency|xCustomer services|xPublic opinion. |
|---|
| 650 | 0|aPublic opinion|zCanada. |
|---|
| 710 | 1 |aCanada.|bOffice of the Taxpayers’ Ombudsperson, |eissuing body. |
|---|
| 775 | 08|tLe verrouillage : |w(CaOODSP)9.916222 |
|---|
| 776 | 0#|tThe lockout : |w(CaOODSP)9.916220 |
|---|
| 856 | 40|qPDF|s4.01 MB|uhttps://publications.gc.ca/collections/collection_2023/boc-oto/Rv10-22-2023-eng.pdf |
|---|
| 856 | 4 |qHTML|sN/A|uhttps://www.canada.ca/en/taxpayers-ombudsperson/programs/reports-publications/special-reports/the-lockout.html |
|---|