Informal conflict management system, evaluation : final report / Evaluation Division, Strategic Planning and Performance Management. : J2-857/2010E-PDF

"In 2006, the Department of Justice (Department) implemented the Informal Conflict Management System (ICMS) program, which is designed to prevent and resolve workplace conflict. The mission of ICMS is to achieve a workplace culture in which all staff, in all roles and at all levels, have the commitment, the skills and the resources to work collaboratively to seek early resolution of conflicts in a constructive and creative manner. ICMS focuses on both addressing systemic causes of conflict as well as individual instances of workplace conflict. This mission is facilitated by the core activities of the ICMS, including: information sessions, conflict management training, service delivery, communications, and networking and partnering. In the intermediate term, it is expected that these activities will increase accessibility and use of conflict management services and better enable managers and employees to apply a range of alternative methods to successfully manage conflict as it arises. Over the longer term, it is expected that the ICMS will facilitate a shifting towards a collaborative workplace culture that is more open to and effective in resolving conflict"--Executive summary, page i.

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