000 02686nam  2200385zi 4500
0019.921974
003CaOODSP
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006m     o  d f      
007cr cn|||||||||
008230426t20012001onc     o    f000 0 eng d
020 |z066265692X
040 |aCaOODSP|beng|erda|cCaOODSP
043 |an-cn---
0861 |aSF31-29/2001E-PDF|zSF31-29/2001
24500|aNational report on service to the public in English and French : |btime for a change in culture.
264 1|a[Ottawa] : |bOffice of the Commissioner of Official Languages = Commissariat aux langues officielles, |c2001.
264 4|c©2001
300 |a1 online resource (1 volume (various pagings))
336 |atext|btxt|2rdacontent
337 |acomputer|bc|2rdamedia
338 |aonline resource|bcr|2rdacarrier
500 |aCaption title.
500 |a"April 2001."
500 |aIssued also in French under title : Bilan national des services au public en français et en anglais : un changement de culture s'impose.
500 |aThe catalogue number (SF31-29/2001) and ISBN (066265692X) for the bilingual print edition have been copied in this electronic publication.
520 |a"The Official Languages Act and Regulations concerning communications with the public stipulate that federal institutions must offer service in English and French in the National Capital Region and at their national headquarters or head office and must designate offices to provide such services in places where there is "significant demand" or where warranted by the "nature of the office". The Office of the Commissioner conducted and exhaustive study of the implementation of this provision in 1994, and follow-up studies were done between 1996 and 2000 in all regions of the country. This report presents the results of all the follow-up studies, comparing them with the results of the original study. Above all, it describes the conditions that must be created for federal offices designated bilingual to succeed in consistently providing the service to which the public is entitled"--Background, page 2.
530 |aIssued also in printed form.
650 0|aLanguage policy|zCanada.
650 0|aBilingualism|xLaw and legislation|zCanada.
650 0|aCivil service|zCanada.
7101 |aCanada. |bOffice of the Commissioner of Official Languages, |eissuing body.
77508|tBilan national des services au public en français et en anglais : |w(CaOODSP)9.921987
7760#|tNational report on service to the public in English and French : |w(CaOODSP)9.662741
85640|qPDF|s879 KB|uhttps://publications.gc.ca/collections/collection_2023/clo-ocol/SF31-29-2001-eng.pdf