MARC21

000	03574cam 2200517zi 4500
001	9.931937
003	CaOODSP
005	20240514125116
006	m o d f
007	cr mn\|\|\|\|\|\|\|\|\|
008	240102t20232023onc o f000 0 eng d
020	\|a9780660694429
040	\|aCaOODSP\|beng\|erda\|cCaOODSP
041	0 \|aeng\|bfre
043	\|an-cn---
045	\|ay2y2
086	1 \|aEm27-4/2024E-PDF
086	1 \|aEm27-4/2024-1E-PDF
245	00\|aEnd-user interviews on the navigator service in the Appeal Division : \|bfinal report / \|cprepared for the Administrative Tribunals Support Service of Canada, Social Security Tribunal Secretariat.
264	1\|a[Ottawa] : \|bAdministrative Tribunals Support Service of Canada = Service canadien d'appui aux tribunaux administratifs, \|c2023.
264	4\|c©2023
300	\|a1 online resource (24, 4, 7 pages) + \|esummary (5 pages)
336	\|atext\|btxt\|2rdacontent
337	\|acomputer\|bc\|2rdamedia
338	\|aonline resource\|bcr\|2rdacarrier
500	\|aIssued also in French under title: Entrevues avec les utilisatrices et utilisateurs finaux du service d'accompagnement à la division d'appel : rapport final.
500	\|aThe publication file in PDF format was replaced on 14 May 2024 as requested by the Administrative Tribunals Support Service of Canada.
500	\|a"Supplier Name: Kelly Sears Consulting Group and Narrative Research."
500	\|a"Contract Number: CW2307292."
500	\|a"Registration Number: POR 011-23."
500	\|a"November 2023 "--Verso of cover.
520	\|a"The Social Security Tribunal of Canada (SST) Secretariat launched the Navigator Service in the Appeal Division in November 2020. After more than two years in operation, the SST wished to study the performance of the service by collecting feedback from key players, including end-users. This research will provide the SST with the user feedback needed to identify and address performance issues from the perspective of key actors in the appeal system. The SST will apply the results to inform any changes to service delivery and internal processes"--Background, page 1.
546	\|aText chiefly in English; includes some text in French.
610	20\|aSocial Security Tribunal of Canada\|xPublic opinion.
650	0\|aAdministrative remedies\|zCanada\|xPublic opinion.
650	0\|aPublic opinion\|zCanada.
710	2 \|aAdministrative Tribunals Support Service of Canada, \|eissuing body.
710	2 \|aKelly Sears Consulting Group, \|econsultant.
710	2 \|aNarrative Research, \|econsultant.
775	08\|tEntrevues avec les utilisatrices et utilisateurs finaux du service d'accompagnement à la division d'appel : \|w(CaOODSP)9.931938
856	40\|qPDF\|s600 KB\|uhttps://publications.gc.ca/collections/collection_2024/scdata-atssc/Em27-4-2024-eng.pdf\|z(final report)
856	40\|qPDF\|s239 KB\|uhttps://publications.gc.ca/collections/collection_2024/scdata-atssc/Em27-4-2024-1-eng.pdf\|z(executive summary)
856	4 \|qHTML\|sN/A\|uhttps://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/administrative_tribunals_support_service_Canada/2024/011-23-e/POR011-23-report.html\|z(final report)
856	4 \|qHTML\|sN/A\|uhttps://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/administrative_tribunals_support_service_Canada/2024/011-23-e/summary/POR011-23-summary.html\|z(executive summary)
856	4 \|qHTML\|sN/A\|uhttps://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/administrative_tribunals_support_service_Canada/2024/011-23-e/index.html\|z(complete dataset)