00000nam 2200000zi 4500 9.935816 CaOODSP 20250507093312 m o d f cr mn||||||||| 240322e201103##onc o f000 0 eng d CaOODSP eng rda CaOODSP n-cn--- H14-117/2011-1E-PDF Management response and action plan (MRAP) : audit of the management of information technology (IT) service level agreements. Audit of the management of information technology (IT) service level agreements [Ottawa] : Health Canada, March 2011. 1 online resource (3 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Caption title. Issued also in French under title: Réponse et plan d’action de la direction (RPAD) : vérification de la gestion des accords de niveau des services de la technologie de l’information (TI). "Health Canada has completed the review and business rationale for the Managed Integrated Network Services, Managed Storage Services and Data Centre Services. Each service has been or will be assessed on Service Definition, Levels, Performance Reporting and Credits for under performance. A review of Health Canada’s information technology (IT) Shared Services Strategy is currently underway to ensure that services being provided to Health Canada are cost efficient and/or have value. The key focus is on the analysis of the Shared Services Catalogue to review all services provided to determine what services can leverage Health Canada’s program delivery"--Management response, page 1. Canada. Health Canada Auditing. Information technology Canada Management Auditing. Canada. Health Canada, issuing body. Réponse et plan d’action de la direction (RPAD) : (CaOODSP)9.935818 PDF 41 KB https://publications.gc.ca/collections/collection_2024/sc-hc/H14-117-2011-1-eng.pdf