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| 02298nam 2200421zi 4500 |
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| 001 | 9.938256 |
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| 003 | CaOODSP |
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| 005 | 20240819162437 |
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| 006 | m o d f |
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| 007 | cr mn||||||||| |
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| 008 | 240514t20242024onc o f000 0 eng d |
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| 020 | |a9780660719306 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aRv4-202/2024E-PDF |
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| 245 | 00|a2023-2024 Contact Centre focus groups : |bclient service priorities when contacting the CRA : final report / |cprepared for the Canada Revenue Agency. |
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| 264 | 1|aOttawa, Ontario : |bCanada Revenue Agency = Agence du revenu du Canada, |c2024. |
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| 264 | 4|c©2024 |
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| 300 | |a1 online resource (66 pages) + |e1 summary (8 pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aCover title. |
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| 500 | |a"Prepared by Sage Research Corporation." |
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| 500 | |a"PSPC Contract Number: CW2342992." |
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| 500 | |a"Delivery date: March 2024." |
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| 500 | |a"Registration number: POR 109-23." |
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| 500 | |aIssued also in French under title: Groupes de discussion des centres de contact de 2023-2024 : priorités en matière de service à la clientèle au moment de communiquer avec l'Agence : rapport final. |
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| 520 | |a"The primary purpose of this research was to gain further understanding of why clients may find their experience calling the CRA unsatisfactory. The goal was to understand what the main drivers for client satisfaction are and how they can be translated into actionable insights"--Executive summary, page 1. |
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| 610 | 20|aCanada Revenue Agency|xCustomer services|xPublic opinion. |
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| 650 | 0|aCustomer services|xEvaluation. |
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| 650 | 0|aTelecommunication|xCustomer services|zCanada|xPublic opinion. |
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| 650 | 0|aPublic opinion|zCanada. |
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| 710 | 2 |aCanada Revenue Agency, |eissuing body. |
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| 710 | 2 |aSage Research Corporation, |econsultant. |
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| 775 | 08|tGroupes de discussion des centres de contact de 2023-2024 : |w(CaOODSP)9.938257 |
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| 856 | 40|qPDF|s1.27 MB|uhttps://publications.gc.ca/collections/collection_2024/arc-cra/Rv4-202-2024-eng.pdf|zFinal report |
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| 856 | 40|qPDF|s419 KB|uhttps://publications.gc.ca/collections/collection_2024/arc-cra/Rv4-202-2024-1-eng.pdf|zExecutive summary |
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