Fair decision-making for fair outcomes : complaint mechanism for DND employees. : D74-40/2024E-PDF

"The mandate of the Office of the Ombudsman for the Department of National Defence and the Canadian Armed Forces (Ombudsman) includes conducting process reviews for constituent complaints concerning the handling of files under an existing Department of National Defence (DND) complaint-mechanism. Process reviews involve the examination of the file to determine whether the constituent was treated in a fair manner and according to applicable legislation and policy requirements. … This review looks at the most recent iterations of the DND's internal complaints processes to determine whether they are properly designed to produce fair outcomes for our constituents. The focus of our analysis is on compliance with legislation, process design, and incorporation of procedural fairness principles into policy. Our hope is that the DND's new process designs will allow for the consistent application of policy and procedural fairness protections at all levels of decision-making. …"--Pages 1, 2.

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publications.gc.ca/pub?id=9.940970&sl=1

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