00000nam 2200000zi 4500 9.949569 CaOODSP 20250408122239 m o d f cr |n||||||||| 250326t20252025onc ob f|0| 0 eng d CaOODSP eng rda CaOODSP eng eng fre n-cn--- FB3-6/2025-2E-PDF Hernandez, Sebastian, author. Tech reluctance : fostering empathy for Canadians facing challenges with digital systems / by Sebastian Hernandez, Helena Wang, Badr Omrane, Vera Roberts and David Pereyra. [Ottawa] : Bank of Canada = Banque du Canada, 2025. ©2025 1 online resource (iii, 18 pages). text txt rdacontent computer c rdamedia online resource cr rdacarrier Staff discussion paper = Document d'analyse du personnel, 1914-0568 ; 2025-2 "Last updated: January 17, 2025." ISSN assigned to different series. Includes bibliographical references (page 18). "Designing inclusive and user-friendly digital payment systems is crucial to eliminate barriers faced by users. This research focuses on fostering empathy for and identifying the needs of users who exhibit behaviours that indicate they encounter accessibility or usability barriers in digital systems. Specifically, we examine two types of users based on two common behaviours: users who rely on others to perform tasks and those who avoid interacting with technology"--Abstract, page ii. Includes abstract in French. Internet banking Barrier-free design Canada. Technology Social aspects Canada. Banques virtuelles Accessibilité aux personnes handicapées Canada. Technologie Aspect social Canada. Bank of Canada, issuing body. Staff discussion paper (Bank of Canada) 2025-2. (CaOODSP)9.806273 PDF 599 KB https://publications.gc.ca/collections/collection_2025/banque-bank-canada/FB3-6-2025-2-eng.pdf