| 000 | 00000cam 2200000zi 4500 |
| 001 | 9.952875 |
|---|
| 003 | CaOODSP |
|---|
| 005 | 20251106080943 |
|---|
| 006 | m o d f |
|---|
| 007 | cr cn||||||||| |
|---|
| 008 | 250702e20250729quc o f000 0 eng d |
|---|
| 020 | |a9780660780054 |
|---|
| 040 | |aCaOODSP|beng|erda|cCaOODSP |
|---|
| 043 | |an-cn--- |
|---|
| 086 | 1 |aAS4-35/2025E-PDF |
|---|
| 245 | 00|aDesign and delivery of accessible programs and services, including customer services : |btechnical guide. |
|---|
| 264 | 1|aGatineau, QC : |bAccessibility Standards Canada = Normes d'accessibilité Canada, |cJuly 29, 2025. |
|---|
| 264 | 4|c©2025 |
|---|
| 300 | |a1 online resource (52 pages) |
|---|
| 336 | |atext|btxt|2rdacontent |
|---|
| 337 | |acomputer|bc|2rdamedia |
|---|
| 338 | |aonline resource|bcr|2rdacarrier |
|---|
| 500 | |aCover title. |
|---|
| 500 | |aIssued also in French under title: Conception et prestation de programmes et de services accessibles, y compris les services à la clientèle : guide technique. |
|---|
| 520 | |a"Accessibility Standards Canada develops equity-based accessibility standards and guidance. Accessibility Standards Canada seeks to create inclusive standards that can impact all persons with disabilities while recognizing their intersectionality and expertise. Accessibility Standards Canada is sharing this technical guide so that organizations can begin implementing this guidance in their work while a standard in this area is being developed. This technical guide focuses on areas where people with disabilities may face barriers related to accessible design and delivery of programs and services including customer service"--About this technical guide, page 7. |
|---|
| 650 | 0|aBarrier-free design|xGovernment policy|zCanada. |
|---|
| 650 | 0|aBarrier-free design|zCanada|xPlanning. |
|---|
| 650 | 0|aPeople with disabilities|xGovernment policy|zCanada. |
|---|
| 650 | 0|aCustomer services|xStandards|zCanada. |
|---|
| 710 | 1 |aCanada. |bAccessibility Standards Canada, |eissuing body. |
|---|
| 775 | 08|tConception et prestation de programmes et de services accessibles, y compris les services à la clientèle : |w(CaOODSP)9.952874 |
|---|
| 795 | |tDesign and delivery of accessible programs and services, including customer service.|w(CaOODSP)9.939570 |
|---|
| 856 | 40|qPDF|s555 KB|uhttps://publications.gc.ca/collections/collection_2025/nac-asc/AS4-35-2025-eng.pdf |
|---|
| 856 | 4 |qHTML|sN/A|uhttps://accessible.canada.ca/creating-accessibility-standards/design-and-delivery-accessible-programs-and-services-including-customer-services |
|---|