Consumer satisfaction, dissatisfaction and complaining behaviour / Stephen B. Ash, with the research assistance of Mary Jane Grant. : RG31-29/1980E-PDF
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.883541&sl=1
| Ministère/Organisme | Canada. Consumer and Corporate Affairs Canada, issuing body. |
|---|---|
| Titre | Consumer satisfaction, dissatisfaction and complaining behaviour / Stephen B. Ash, with the research assistance of Mary Jane Grant. |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Format | Électronique |
| Document électronique |
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| Note(s) | Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. Includes bibliographical references. Volume 1. Research findings : food and clothing survey -- Volume 2. Research findings : durable products survey -- Volume 3. Research findings : consumer services survey -- Volume 4. Research findings : special populations and problem areas -- Volume 5 -- Volume 6. An annotated bibliography. |
| Information sur la publication | [Ottawa] : Research and Evaluation Branch, Consumer and Corporate Affairs Canada, 1979-1980. |
| Auteur / Contributeur | Ash, Stephen B., author. |
| Description | 1 online resource (6 volumes) |
| Numéro de catalogue |
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| Descripteurs | Consumer satisfaction -- Canada. Consumer complaints -- Canada. Consumers -- Canada. Consommateurs -- Satisfaction -- Canada. Consommateurs -- Plaintes -- Canada. Consommateurs -- Canada. |