Audit of service delivery in English and French to Air Canada passengers : final report : SF31-109/2011E-PDF
The audit had four objectives: to determine whether Air Canada’s senior management had made a commitment to offer services of equal quality to passengers in both official languages; to determine whether Air Canada actively offered and provided services in both official languages in airports where it has language obligations and on flights on designated bilingual routes; to determine whether it consulted representatives of official language minority communities in the various regions to identify their bilingual service needs; and, finally, to determine whether the institution effectively monitored the quality of its service delivery performance in the language of the official language minority community, both in the air and on the ground.
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| Ministère/Organisme | Canada. Office of the Commissioner of Official Languages. |
|---|---|
| Titre | Audit of service delivery in English and French to Air Canada passengers : final report |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Autres formats offerts | Papier-[Anglais | Français] |
| Note(s) | The catalogue number (SF31-109/2011) and ISBN (978-1-100-53756-6) for the bilingual print edition have been incorrectly copied in this PDF version. |
| Information sur la publication | Ottawa - Ontario : Office of the Commissioner of Official Languages September 2011. |
| Description | 39p. |
| Numéro de catalogue |
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| Descripteurs | Bilingual services Air transport industry |