Good practices in citizen-centered service / [by] D. Marie Blythe, D. Brian Marson. : SC94-71/1999E-PDF
The purpose of this report is to communicate good practices and lessons learned in citizen-centred service undertaken by Canadian public sector organizations. It does this by presenting case studies of citizen-centred initiatives, organized under the four components of the Service Gap model: citizens’ views and expectations, performance measurement and accountability, tools for closing the service gap, and the capacity of the public sector to deliver citizen-centred service. This report was published by the Canadian Centre for Management Development in 1999.
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.695889&sl=1
| Ministère/Organisme | Canada. Canadian Centre for Management Development. |
|---|---|
| Titre | Good practices in citizen-centered service / [by] D. Marie Blythe, D. Brian Marson. |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Autres formats offerts | Papier-[Anglais] |
| Note(s) | The catalogue number (SC94-71/1999E) and ISBN (0-662-27686-8) for the print edition have been incorrectly copied in this electronic publication. |
| Information sur la publication | Canadian Centre for Management Development March 1999. |
| Description | 166p.figs., graph, references |
| Numéro de catalogue |
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| Descripteurs | Customer services Federal government Public service |
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