Audit of service delivery in English and French to Air Canada passengers : final report : SF31-109/2011
The audit had four objectives: to determine whether Air Canada’s senior management had made a commitment to offer services of equal quality to passengers in both official languages; to determine whether Air Canada actively offered and provided services in both official languages in airports where it has language obligations and on flights on designated bilingual routes; to determine whether it consulted representatives of official language minority communities in the various regions to identify their bilingual service needs; and, finally, to determine whether the institution effectively monitored the quality of its service delivery performance in the language of the official language minority community, both in the air and on the ground.
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| Department/Agency | Canada. Office of the Commissioner of Official Languages. |
|---|---|
| Title | Audit of service delivery in English and French to Air Canada passengers : final report |
| Publication type | Monograph |
| Language | Bilingual-[English | French] |
| Format | Paper |
| Other formats | Electronic-[French], Electronic-[English] |
| Publishing information | Ottawa - Ontario : Office of the Commissioner of Official Languages September 2011. |
| Binding | Softcover |
| Description | English text, 32p. ; 28 cm. |
| ISBN | 978-1-100-53756-6 |
| Catalogue number |
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| Subject terms | Air transport industry Bilingual services |
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