Audit of service delivery in English and French to Air Canada passengers : final report : SF31-109/2011
The audit had four objectives: to determine whether Air Canada’s senior management had made a commitment to offer services of equal quality to passengers in both official languages; to determine whether Air Canada actively offered and provided services in both official languages in airports where it has language obligations and on flights on designated bilingual routes; to determine whether it consulted representatives of official language minority communities in the various regions to identify their bilingual service needs; and, finally, to determine whether the institution effectively monitored the quality of its service delivery performance in the language of the official language minority community, both in the air and on the ground.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.673131&sl=0
| Department/Agency | Canada. Office of the Commissioner of Official Languages. |
|---|---|
| Title | Audit of service delivery in English and French to Air Canada passengers : final report |
| Publication type | Monograph |
| Language | Bilingual-[English | French] |
| Format | Paper |
| Other formats | Electronic-[French], Electronic-[English] |
| Publishing information | Ottawa - Ontario : Office of the Commissioner of Official Languages September 2011. |
| Binding | Softcover |
| Description | English text, 32p. ; 28 cm. |
| ISBN | 978-1-100-53756-6 |
| Catalogue number |
|
| Subject terms | Air transport industry Bilingual services |