Case study : measuring the impact of knowledge management activities on program outcomes / Susan McIntrye, Kimiz Dalkir.: D68-8/002-2013E-PDF
Knowledge management (KM) is a challenging domain to apply to the problems of an organization. Determining whether it has any influence on the ability to achieve organizational goals is doubly tricky. As the adage goes, “we can’t manage what we can’t measure.” This case study describes the trial of a measurement process that showed promise in actually indicating whether KM activities could impact the desired goals of the organization.
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| Department/Agency | Defence R&D Canada. Centre for Security Science (Canada) |
|---|---|
| Title | Case study : measuring the impact of knowledge management activities on program outcomes / Susan McIntrye, Kimiz Dalkir. |
| Variant title | Measuring the impact of knowledge management activities on program outcomes |
| Series title | Scientific literature ; 2013-002 |
| Publication type | Series - View Master Record |
| Language | [English] |
| Format | Electronic |
| Electronic document | |
| Note(s) | Includes bibliographical references. |
| Publishing information | [Ottawa] : Defence Research and Development Canada, c2013. |
| Author / Contributor | McIntrye, Susan. Dalkir, Kim. |
| Description | 12 p. |
| Catalogue number |
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| Subject terms | Knowledge management |
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