Reaching out : improving service delivery to Canadian veterans / Neil R. Ellis, Chair.: XC78-1/1-421-3E-PDF

"This report is divided into four sections. The first presents a look back at the last decade, which saw profound changes take place within VAC. The second section describes what could be called the departmental “culture,” which was highly criticized during this study and is, according to a number of witnesses, the source of many problems associated with service delivery. The third section deals with the transition from when a member of the military is injured or becomes ill, and when he or she leaves the Canadian Armed Forces (CAF) and becomes a veteran. A successful transition is without doubt the best guarantee of a veteran’s long-term well-being. The fourth section discusses issues surrounding the delivery of specific services: the Department’s handling of so-called secondary injuries or illnesses; long-term care programs; professional training; the key role of case managers; families; and mental health"--Introduction.

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