Measuring consumer satisfaction through survey research / John A. Quelch, Stephen B. Ash.: RG31-39/1980E-PDF
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884109&sl=0
Department/Agency | Canada. Consumer and Corporate Affairs Canada, issuing body. |
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Title | Measuring consumer satisfaction through survey research / John A. Quelch, Stephen B. Ash. |
Publication type | Monograph |
Language | [English] |
Format | Electronic |
Electronic document | |
Note(s) | Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. "Working Paper Series No. 243." Includes bibliographical references (pages 13-15). |
Publishing information | [Hull, Quebec] : [Consumer and Corporate Affairs Canada], May 1980. |
Author / Contributor | Quelch, John A., author. |
Description | 1 online resource (15, [9] pages) |
Catalogue number |
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Subject terms | Consumer complaints -- Canada. Consumer satisfaction -- Canada. Consumers -- Canada -- Attitudes. Consommateurs -- Plaintes -- Canada. Consommateurs -- Satisfaction -- Canada. Consommateurs -- Canada -- Attitudes. |