Measuring consumer satisfaction through survey research / John A. Quelch, Stephen B. Ash.: RG31-39/1980E-PDF

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.884109&sl=0

Publication information
Department/Agency Canada. Consumer and Corporate Affairs Canada, issuing body.
Title Measuring consumer satisfaction through survey research / John A. Quelch, Stephen B. Ash.
Publication type Monograph
Language [English]
Format Electronic
Electronic document
Note(s) Digitized edition from print [produced by Innovation, Science and Economic Development Canada].
"Working Paper Series No. 243."
Includes bibliographical references (pages 13-15).
Publishing information [Hull, Quebec] : [Consumer and Corporate Affairs Canada], May 1980.
Author / Contributor Quelch, John A., author.
Description 1 online resource (15, [9] pages)
Catalogue number
  • RG31-39/1980E-PDF
Subject terms Consumer complaints -- Canada.
Consumer satisfaction -- Canada.
Consumers -- Canada -- Attitudes.
Consommateurs -- Plaintes -- Canada.
Consommateurs -- Satisfaction -- Canada.
Consommateurs -- Canada -- Attitudes.
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