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Canada Child Benefit Program : satisfaction survey : final report.Rv4-131/2020E-PDF

"Since 2000, the Canada Revenue Agency (CRA) has been continuously conducting studies to gauge client awareness and satisfaction with the Canada Child Benefit (CCB). The CCB is a tax-free monthly payment made to eligible families to help them with the cost of raising a child under 18 years of age. The CRA continues to recognize the value in collecting recipients’ feedback, in order to provide the Benefit Programs Directorate (BPD) team with useful data. The main objectives of the survey are two-fold: to gauge satisfaction with the overall and various stages/components of the CCB experience and to evaluate specific aspects of the delivery of the program"--Background and objectives, page 5.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.889748&sl=0

Publication information
Department/Agency
  • Canada Revenue Agency, issuing body.
  • Strategic Counsel (Firm), issuing body.
TitleCanada Child Benefit Program : satisfaction survey : final report.
Publication typeMonograph
Language[English]
Other language editions[French]
Later editionCanada Child Benefit Program : 2021
Earlier editionCanada Child Benefit Program : 2019
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Programme de l’Allocation canadienne pour enfants : sondage sur la satisfaction : rapport final.
  • "March 2020."
  • Cover title.
  • Issued also in HTML format.
  • "Prepared for the Canada Revenue Agency."
  • "Supplier name: The Strategic Counsel."
  • "Contract Number: 46558-201094/001/CY."
  • "Registration Number: POR 73-19."
  • Text in English with some text also in French.
Publishing information
  • [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, 2020.
  • ©2020
Description1 online resource (55 pages) + executive summary (10 pages)
ISBN9780660356426
Catalogue number
  • Rv4-131/2020E-PDF
Subject terms
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