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Canada Child Benefit Program : 2020-2021 satisfaction survey : final report.: Rv4-131/1-2021E-PDF ; Rv4-131/2-2021E-PDF

"CRA continues to recognize the value in collecting recipients' feedback, in order to provide the Benefit Programs Directorate (BPD) team with useful data. The main objectives of the survey are to gauge satisfaction with the overall CCB experience, as well as various stages and/or components, and to evaluate specific aspects of the delivery of the program. In 2021, the research also tracked progress against the results of the previous year's survey with a view to understanding if CCB recipients' perceptions have changed over time, and why"--Background and objectives, page 6.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.899918&sl=0

Publication information
Department/Agency
  • Canada Revenue Agency, issuing body.
  • Strategic Counsel (Firm), issuing body.
TitleCanada Child Benefit Program : 2020-2021 satisfaction survey : final report.
Publication typeMonograph
Language[English]
Other language editions[French]
Later editionCanada Child Benefit Program :
Earlier editionCanada Child Benefit Program : 2020
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Programme de l’Allocation canadienne pour enfants : 2020-2021 sondage sur la satisfaction : rapport final.
  • "March 2021."
  • Cover title.
  • Issued also in HTML format.
  • "Prepared for the Canada Revenue Agency."
  • "Supplier name: The Strategic Counsel."
  • "Contract Number: 46G85-226673/001/CY."
  • "Registration Number: POR 110-20."
  • Incorrect catalogue number (Rv4-131/2-2021F-PDF) and ISBN (9780660389349) printed in the Executive Summary.
Publishing information
  • [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, 2021.
  • ©2021
Description1 online resource (67 pages) + executive summary (8 pages)
ISBN9780660389318 9780660389325
Catalogue number
  • Rv4-131/1-2021E-PDF
  • Rv4-131/2-2021E-PDF
Subject terms
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