Communicating key information to passengers : a guide.: TT4-53/2021E-PDF
"Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger experience and is in the interest of all parties involved in air travel. For these reasons, communication is a key element of the Air Passenger Protection Regulations (APPR). This is a guide explaining passenger rights and airline obligations to communicate key information with passengers. These apply to flights to, from and within Canada, including connecting flights. Specifically, the guide covers: the general information and standard notices airlines must give passengers before they fly; the information that airlines must give passengers in the event of a flight disruption; and how to make the information available"--Purpose, page 3.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.904823&sl=0
| Department/Agency | Canadian Transportation Agency, issuing body. |
|---|---|
| Title | Communicating key information to passengers : a guide. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Earlier edition | Communicating key information to passengers : |
| Format | Electronic |
| Electronic document | |
| Note(s) | Cover title. Issued also in HTML format. Issued also in French under title: Guide pour communiquer les renseignements importants aux passagers. "Revised November 2021." Text in English with some text also in French. |
| Publishing information | [Gatineau, Quebec] : Canadian Transportation Agency = Office des transports du Canada, [2021] ©2021 |
| Description | 1 online resource (21 pages) |
| ISBN | 9780660409016 |
| Catalogue number |
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| Subject terms | Flight delays -- Law and legislation -- Canada. Airplane occupants -- Legal status, laws, etc. -- Canada. Consumer protection -- Law and legislation -- Canada. Aeronautics, Commercial -- Law and legislation -- Canada. |
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