Canada Child Benefit Program : 2021-2022 satisfaction survey : final report.: Rv4-131/1-2022E-PDF ; Rv4-131/2-2022E-PDF
"The purpose of this study is to both track and assess client satisfaction with the overall process, from application to receipt of the CCB payments. The survey provides an opportunity for program recipients to offer feedback in terms of their overall satisfaction with the program, their satisfaction at various stages and with various components of the process as well as evaluations of specific aspects of program delivery and service, as defined by the program area. The 2022 research also tracks progress relative to the previous two surveys (2020 and 2021) with a view to understanding if and how CCB recipients’ perceptions have changed over time, and why."--Background and objectives, page 14.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.911443&sl=0
| Department/Agency | Canada Revenue Agency, issuing body. Strategic Counsel (Firm), issuing body. |
|---|---|
| Title | Canada Child Benefit Program : 2021-2022 satisfaction survey : final report. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Earlier edition | Canada Child Benefit Program : |
| Format | Electronic |
| Electronic document |
|
| Note(s) | Issued also in French under title: Programme de l’Allocation canadienne pour enfants : 2021-2022 sondage sur la satisfaction : rapport final. "March 2022." Cover title. "Prepared for the Canada Revenue Agency." "Supplier name: The Strategic Counsel." "Contract Number: 46637-221313/001/CY." "Registration Number: POR-051-21." |
| Publishing information | [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, 2022. ©2022 |
| Description | 1 online resource (72 pages) + executive summary (9 pages) |
| ISBN | 9780660436128 9780660436135 |
| Catalogue number |
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| Subject terms | National Child Benefit (Canada) -- Public opinion. Family allowances -- Canada -- Public opinion. Public opinion -- Canada. |