National report on service to the public in English and French : time for a change in culture.: SF31-29/2001E-PDF
"The Official Languages Act and Regulations concerning communications with the public stipulate that federal institutions must offer service in English and French in the National Capital Region and at their national headquarters or head office and must designate offices to provide such services in places where there is "significant demand" or where warranted by the "nature of the office". The Office of the Commissioner conducted and exhaustive study of the implementation of this provision in 1994, and follow-up studies were done between 1996 and 2000 in all regions of the country. This report presents the results of all the follow-up studies, comparing them with the results of the original study. Above all, it describes the conditions that must be created for federal offices designated bilingual to succeed in consistently providing the service to which the public is entitled"--Background, page 2.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.921974&sl=0
| Department/Agency | Canada. Office of the Commissioner of Official Languages, issuing body. |
|---|---|
| Title | National report on service to the public in English and French : time for a change in culture. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Other formats | Paper-[English | French] |
| Note(s) | Caption title. "April 2001." Issued also in French under title : Bilan national des services au public en français et en anglais : un changement de culture s'impose. The catalogue number (SF31-29/2001) and ISBN (066265692X) for the bilingual print edition have been copied in this electronic publication. Issued also in printed form. |
| Publishing information | [Ottawa] : Office of the Commissioner of Official Languages = Commissariat aux langues officielles, 2001. ©2001 |
| Description | 1 online resource (1 volume (various pagings)) |
| Catalogue number |
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| Subject terms | Language policy -- Canada. Bilingualism -- Law and legislation -- Canada. Civil service -- Canada. |
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