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End-user interviews on the navigator service in the Appeal Division : final report / prepared for the Administrative Tribunals Support Service of Canada, Social Security Tribunal Secretariat.: Em27-4/2024E-PDF ; Em27-4/2024-1E-PDF

"The Social Security Tribunal of Canada (SST) Secretariat launched the Navigator Service in the Appeal Division in November 2020. After more than two years in operation, the SST wished to study the performance of the service by collecting feedback from key players, including end-users. This research will provide the SST with the user feedback needed to identify and address performance issues from the perspective of key actors in the appeal system. The SST will apply the results to inform any changes to service delivery and internal processes"--Background, page 1.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.931937&sl=0

Publication information
Department/Agency
  • Administrative Tribunals Support Service of Canada, issuing body.
  • Kelly Sears Consulting Group, consultant.
  • Narrative Research, consultant.
TitleEnd-user interviews on the navigator service in the Appeal Division : final report / prepared for the Administrative Tribunals Support Service of Canada, Social Security Tribunal Secretariat.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Entrevues avec les utilisatrices et utilisateurs finaux du service d'accompagnement à la division d'appel : rapport final.
  • The publication file in PDF format was replaced on 14 May 2024 as requested by the Administrative Tribunals Support Service of Canada.
  • "Supplier Name: Kelly Sears Consulting Group and Narrative Research."
  • "Contract Number: CW2307292."
  • "Registration Number: POR 011-23."
  • "November 2023 "--Verso of cover.
  • Text chiefly in English; includes some text in French.
Publishing information
  • [Ottawa] : Administrative Tribunals Support Service of Canada = Service canadien d'appui aux tribunaux administratifs, 2023.
  • ©2023
Description1 online resource (24, 4, 7 pages) + summary (5 pages)
ISBN9780660694429
Catalogue number
  • Em27-4/2024E-PDF
  • Em27-4/2024-1E-PDF
Subject terms
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