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Tech reluctance : fostering empathy for Canadians facing challenges with digital systems / by Sebastian Hernandez, Helena Wang, Badr Omrane, Vera Roberts and David Pereyra.: FB3-6/2025-2E-PDF

"Designing inclusive and user-friendly digital payment systems is crucial to eliminate barriers faced by users. This research focuses on fostering empathy for and identifying the needs of users who exhibit behaviours that indicate they encounter accessibility or usability barriers in digital systems. Specifically, we examine two types of users based on two common behaviours: users who rely on others to perform tasks and those who avoid interacting with technology"--Abstract, page ii.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.949569&sl=0

Publication information
Department/Agency
  • Bank of Canada, issuing body.
TitleTech reluctance : fostering empathy for Canadians facing challenges with digital systems / by Sebastian Hernandez, Helena Wang, Badr Omrane, Vera Roberts and David Pereyra.
Series title
  • Staff discussion paper = Document d'analyse du personnel, 1914-0568 ; 2025-2
Publication typeMonograph - View Master Record
Language[English]
FormatDigital text
Electronic document
Note(s)
  • "Last updated: January 17, 2025."
  • ISSN assigned to different series.
  • Includes bibliographical references (page 18).
  • Includes abstract in French.
Publishing information
  • [Ottawa] : Bank of Canada = Banque du Canada, 2025.
  • ©2025
Author / Contributor
  • Hernandez, Sebastian, author.
Description1 online resource (iii, 18 pages).
Catalogue number
  • FB3-6/2025-2E-PDF
Subject terms
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