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Joint report on CBSA IT outages between September 28 and October 5, 2025.: PS38-143/2025E-PDF

"This report details findings of an investigation into IT incidents and subsequent service outages at the Canada Border Services Agency (CBSA) that occurred between September 28 and October 5, 2025. … Lessons learned from the root causes, impacts and resolutions of the outages have been determined and a comprehensive action plan has been prepared to move forward. These critical lessons are categorized into three areas: people and organizational factors, process factors and technology factors. …"--Executive summary, page 3.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.958440&sl=0

Publication information
Department/Agency
  • Canada Border Services Agency, issuing body.
  • Canada. Shared Services Canada, issuing body.
TitleJoint report on CBSA IT outages between September 28 and October 5, 2025.
Variant title
  • CBSA-SSC IT outage summary report
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Rapport conjoint sur les pannes informatiques de l'ASFC ayant eu lieu du 28 septembre au 5 octobre 2025.
  • "Canada Border Services Agency and Shared Services Canada."
  • "Prepared for the Minister of Public Safety and the Minister of Government Transformation, Public Works and Procurement."
Publishing information
  • [Ottawa] : Canada Border Services Agency = Agence des services frontaliers du Canada, October 31, 2025.
Description1 online resource (7 pages)
ISBN9780660977768
Catalogue number
  • PS38-143/2025E-PDF
Subject terms
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