Innovations and good practices in single-window service / [by] Stephen Bent, Kenneth Kernaghan, [and] D. Brian Marson. : SC94-70/1999E-PDF
This report is designed to provide public service leaders and managers with a better understanding of the single-window (SW) service delivery concept, in which government services, or information about them, are brought together so that citizens can more easily and quickly find what they need. The report provides a tentative classification of the approaches to SW service delivery in Canada and examines 18 SW initiatives, drawing out the lessons learned and the success factors identified by those involved. It was published by the Canadian Centre for Management Development in 1999.
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.695888&sl=1
| Ministère/Organisme | Canada. Canadian Centre for Management Development. |
|---|---|
| Titre | Innovations and good practices in single-window service / [by] Stephen Bent, Kenneth Kernaghan, [and] D. Brian Marson. |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Autres formats offerts | Papier-[Anglais] |
| Note(s) | The catalogue number (SC94-70/1999E) and ISBN (0-662-27654-X) for the print edition have been incorrectly copied in this electronic publication. |
| Information sur la publication | Canadian Centre for Management Development March 1999. |
| Description | 101p.fig., references, tables |
| Numéro de catalogue |
|
| Descripteurs | Customer services Federal institutions Management Public service |