How to make a complaint : FC5-8/9-2012E
All banks, and trust, loan, insurance companies, and retail associations that are federally regulated (or that are incorporated at the federal level) must have a complaint-handling process in place for individuals and small businesses. This process details how a customer may make a complaint, and it must be available in all branches of the institution, on its website, and must be sent in writing to anyone who requests it.
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publications.gc.ca/pub?id=9.652739&sl=1
| Ministère/Organisme | Financial Consumer Agency of Canada. |
|---|---|
| Titre | How to make a complaint |
| Variante du titre | Your rights and responsibilities |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Format | Papier |
| Note(s) | The catalogue number (FC5-8/9-2007E) and ISBN (978-0-662-45845-6) of a previous edition (2007) are printed in this publication. |
| Information sur la publication | Ottawa - Ontario : Financial Consumer Agency of Canada March 2012. |
| Reliure | Pamphlet |
| Description | [4]p. ; 28 cm. |
| Numéro de catalogue |
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| Descripteurs | Complaints Financial institutions |
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