Audit of service level agreements for the House of Commons : final audit report. : P118-4/2014E-PDF

The objective of this audit was to provide assurance that appropriate governance and internal controls were in place for the House of Commons service level agreements related to the national coordination of Blue Pages listings. What was found: there was no formal process for ensuring that contracts with third-party service providers were in place prior to the finalization of service level agreements with the service provider (TELUS) or the client (House of Commons); there was no defined process for tracking and logging client issues or implementing continuous improvement activities in respect of such issues; and there was no formal process for ensuring the clear definition of Blue Pages service level agreement (SLA) reporting requirements, including both external and internal reporting requirements.

Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.809552&sl=1

• Format MARC XML
• Format MARC HTML

Demander des formats alternatifs