Audit of service level agreements for the House of Commons : final audit report. : P118-4/2014E-PDF
The objective of this audit was to provide assurance that appropriate governance and internal controls were in place for the House of Commons service level agreements related to the national coordination of Blue Pages listings. What was found: there was no formal process for ensuring that contracts with third-party service providers were in place prior to the finalization of service level agreements with the service provider (TELUS) or the client (House of Commons); there was no defined process for tracking and logging client issues or implementing continuous improvement activities in respect of such issues; and there was no formal process for ensuring the clear definition of Blue Pages service level agreement (SLA) reporting requirements, including both external and internal reporting requirements.
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.809552&sl=1
| Ministère/Organisme | Canada. Shared Services Canada. |
|---|---|
| Titre | Audit of service level agreements for the House of Commons : final audit report. |
| Type de publication | Monographie |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Note(s) | Issued also in French under title: Audit des accords sur les niveaux de service pour la Chambre des communes, rapport d'audit final. “Office of Audit and Evaluation, June 2014.” |
| Information sur la publication | [Ottawa] : Shared Services Canada, 2014. |
| Description | 14 p. : tables. |
| Numéro de catalogue |
|
| Descripteurs | House of Commons Service contracts Audit |