Modernization of client service delivery / Borys Wrzesnewskyj, chair. : XC64-1/1-421-9E-PDF
"This report begins with an overview of IRCC’s major initiatives to modernize client service delivery, including recent changes. The next section of the report identifies the various issues with client service that were brought to the Committee’s attention by a range of witnesses, including lawyers, immigration consultants, groups that work with refugees as well as a representative from the private sector. An official from the Australian government also provided insight as to client service delivery operations within his mandate. The final part of this report concludes with the Committee’s recommendations for improving client service delivery"--p. 2.
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.834139&sl=1
| Ministère/Organisme | Canada. Parliament. House of Commons. Standing Committee on Citizenship and Immigration. |
|---|---|
| Titre | Modernization of client service delivery / Borys Wrzesnewskyj, chair. |
| Titre de la série | Report of Standing Committee on Citizenship and Immigration ; 9th report, 1st session, 42nd Parliament |
| Type de publication | Série - Voir l'enregistrement principal |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Note(s) | Issued also in French under title: La modernisation de la prestation des services à la clientèle. "March 2017." Original published on: 2017/03/23; published on: 2017/04/24; published on: 2017/10/16. Includes bibliographical references. |
| Information sur la publication | [Ottawa] : House of Commons, 2017. |
| Auteur / Contributeur | Wrzesnewskyj, Borys,1960. |
| Description | vii, 37 p. |
| Numéro de catalogue |
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| Descripteurs | Modernization Customer services |
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