Administrative review of procedures for the tracking and handling of shipments containing special ballots at Elections Canada’s distribution centre in Ottawa / submitted to the Chief Electoral Officer,... : SE3-98/2017E-PDF

"During the 2015 general election, approximately 29,000 Canadian Armed Forces (CAF) electors cast their ballots through the Special Voting Rules process. The operation of CAF voting was generally successful. Unfortunately, in one instance, a parcel of 247 marked, sealed special ballots from a CAF unit was inadvertently set aside at Elections Canada’s distribution centre in Ottawa and not discovered until after counting had taken place. To ensure that such an incident is prevented in the future, the CEO mandated an administrative review of the procedures for sending and receiving special ballots. The review found that the incident was isolated. It concluded that with better procedures and systems, the incident could have been detected in time for the special ballots to be counted in the official results. The review made several recommendations: strengthening and adding controls, harmonizing procedures across business lines, improving communications, and clarifying and reinforcing governance around incident management. Elections Canada accepted all recommendations"--Executive summary, p. 5.

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